At Westwing, we are committed to ensuring our website and mobile applications are accessible to the widest possible audience, including those with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities.

Our Commitment

  • We aim to maintain a website and mobile applications that are accessible and usable for everyone.
  • We are actively working to increase the accessibility and usability of our digital platforms.
  • We conduct regular accessibility audits and testing to identify and fix barriers.

Accessibility Measures

  • We have integrated accessibility into our design and development processes.
  • We provide continuous accessibility training for our staff.
  • We assign clear accessibility targets and responsibilities.
  • We employ formal accessibility quality assurance methods.

Contact Us

If you encounter any accessibility barriers or have any questions or feedback about our website or mobile applications’ accessibility, please don’t hesitate to contact us. We are here to help.

  • Email: android@westwing.de
  • Phone: [Your Customer Service Phone Number]
  • Address: [Your Company Address]

We try to respond to feedback within 5 business days.

Limitations and Alternatives

Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations:

  1. [Issue]: Some older PDF documents may not be fully accessible.
    • Solution: We are working to update these documents. If you encounter an inaccessible document, please contact us for assistance.
  2. [Issue]: Some third-party content may not be fully accessible.
    • Solution: We are actively working with our vendors to ensure their content meets accessibility standards.

We are continually improving the accessibility of our digital platforms. Thank you for your understanding and support.